Tuesday, January 29, 2008
Automation is needed in the Knowledge Worker Economy
As companies move ahead into the deeper depths of our growing global knowledge worker economy, the value of trusted information is destined to become a commodity. Filtering out facts from fiction and fluff is a task that many of us get to endure on a daily basis. There are the little things like checking the SPAM filter, or the Junk Mail folder for that missing email. There are larger problems like having your bank account emptied as a result of a "Nigerian Email Letter". Then there is the additional level of complications brought on by the convergence of advanced technology and our legal system. This convergence has demonstrated significant conssequnces on businesses involved in civil litigation. The costs of developing records retention and litigation hold policies with the proper controls is consistently being played against the risks of spoliation, sanctions, and corporate reputation. There is far too much at stake to make decisions and write policies in a vaccum. Ideally, a policy should not be written until all stakeholders have provided detailed requirements. From these collective requirements, a business can make it the policy to select and implement a system that meets all the specific requirements. This approach speaks more toward automating the process, which greatly reduces the capacity for human error. Historically, people have not been very good at remembering and consistently following rules. If we were, the jails would be empty, the confessionals would be boring, and the media would be hard pressed to write something worth reading.